Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Book Your Appointment Today and Experience the Art of Makeup with Our Professional Services Tailored Just for You!
Contact Us for Inquiries
At Makeup Mona, we value your feedback and inquiries. Reach out to us for any questions regarding our services, bookings, or products. Our team is here to assist you in enhancing your beauty experience.
Get in Touch
For any inquiries, please fill out the contact form below or reach us via our social media channels. We look forward to connecting with you!
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Business Hours
We are open Monday to Saturday from 10 AM to 7 PM. Feel free to visit us or contact us during these hours for any assistance you may need.
Location
Visit us at our studio located in the heart of the city. We are easily accessible and look forward to welcoming you to our luxurious space.
Appointment Requests
To book an appointment, please fill out the appointment request form available on our website. We will get back to you promptly to confirm your booking.
Customer Support
For any support or questions regarding our products and services, please reach out to our customer support team. We are here to help you with any concerns you may have.
Feedback
We appreciate your feedback! Please let us know about your experience with our services and products. Your input helps us improve and serve you better.
FAQs
Check our FAQs section for answers to common questions about our services, products, and booking process. We aim to provide you with all the information you need.